FutonEV
Privacy policy
Last updated 3 October 2026
This policy explains what the FutonEV apps for Android and iOS collect, why we collect it, the legal basis for it under the EU General Data Protection Regulation (GDPR), and the rights you have. We collect what the app needs to plan routes and stay reliable, nothing more. We do not sell your data and we do not use it for advertising.
Who we are
The data controller for FutonEV is:
clq inc.
47 rue Vivienne
75002 Paris
France
For anything to do with privacy, including requests to access or delete your data, write to support@clqinc.zendesk.com.
What this policy covers
It covers the FutonEV mobile apps for Android and iOS, including the Android Auto and CarPlay surfaces, and this website at futonev.app. It does not cover the charging networks, map providers, app stores or car manufacturers you may interact with through the app. Those companies are separate controllers and their own privacy policies apply to what they do with your data.
What we collect and why
Each row lists what we process, what it is for, and the GDPR legal basis.
| Data | Purpose | Legal basis |
|---|---|---|
| Account details | Only if you create an account. With email: your email address, an optional display name, and your password, which we store only as a salted hash. With Google (Android): your Google account identifier, email, name and profile picture link. With Sign in with Apple (iOS): your Apple identifier and the email Apple shares, which can be a private relay address. We also keep whether your email is verified. Used to sign you in and to keep your garage and subscription on all your devices. | Performance of a contract, Article 6(1)(b) |
| Sessions | While you are signed in, a hashed refresh token and the device's user-agent string for each signed-in device, so you stay signed in and we can end old sessions. At most three sessions are kept per account. | Performance of a contract, Article 6(1)(b) |
| Garage and vehicle settings | The vehicles you save, the one you have selected, battery health and usable-capacity settings, and the charging subscriptions you hold. Stored on the device, and also on our servers when you are signed in so they follow you to other devices. | Performance of a contract, Article 6(1)(b) |
| Location | Your device location, used to centre the map, find chargers near you, and give turn-by-turn guidance while you drive. See Location, in detail. | Performance of a contract, Article 6(1)(b), together with the permission you grant on your device |
| Trip input | Start and destination, the battery levels you set, and the vehicle and charging passes you select. Sent to our routing service to compute a plan, price the stops at your member rate, and take traffic and weather into account. | Performance of a contract, Article 6(1)(b) |
| Search text | The addresses and places you type, sent to a geocoding service to turn them into map positions. Your recent searches are kept on the device only. See Address search. | Performance of a contract, Article 6(1)(b) |
| Connected-car data | Only if you link a Tesla or Volvo account (FutonEV Pro): the vehicle identification number (VIN), the car's name, and its battery level and charge state, read to identify the car and replace estimates with real figures. | Your consent, Article 6(1)(a), which you give by linking the car and withdraw by disconnecting it |
| Charging history | Charging sessions recorded while you navigate a route, with energy, cost and location of the stop, so the app can show what you spend and whether a network subscription would pay for itself. Stored only on your device; it is not sent to us. | Performance of a contract, Article 6(1)(b) |
| Subscription status | Whether you have FutonEV Pro, its plan and expiry, and the purchase records Google Play or Apple send us to confirm it. See Payments and subscriptions. | Performance of a contract, Article 6(1)(b), and our legal obligation to keep accounting records, Article 6(1)(c) |
| Usage analytics (Android only) | Events such as "route planned" or "station opened", with a few non-identifying details (for example the battery levels used in a plan, or whether you are signed in or have Pro), plus coarse device and app-version information and a Firebase installation identifier, through Google Analytics for Firebase. Events never contain your location, destinations, stations or vehicle. Used to see which features are worth keeping and improving. The iOS app has no analytics. | Our legitimate interest in improving the app, Article 6(1)(f). You can object at any time by switching off Usage analytics in Settings. |
| Diagnostics | Crash and performance reports. On Android these reach us through Google Play, on iOS through Apple, in both cases only when your own device settings allow sharing with developers. The app contains no crash-reporting SDK of its own. | Our legitimate interest in a stable app, Article 6(1)(f) |
| Integrity signals | A device-attestation token from Firebase App Check, backed by Play Integrity on Android and App Attest on iOS, so our servers can tell a real FutonEV install from an automated abuser. | Our legitimate interest in protecting the service from abuse, Article 6(1)(f) |
| Support messages | What you write to us by email, and your email address, so we can answer. | Our legitimate interest in answering you, Article 6(1)(f), or our legal obligation where you exercise a GDPR right, Article 6(1)(c) |
The app does not read your contacts, your photos, your calendar, your call history, your files or the content of your notifications. It does not use the microphone or the camera, and it does not use the advertising identifier on either platform.
Location, in detail
Location is the most sensitive thing FutonEV touches, so here is exactly how it is used:
- While you use the app. Your position centres the map, drives the "cheapest nearby" list, and fills in the start of a route when you tap "use my location".
- While you navigate. Guidance needs a continuous position fix. During an active route the app keeps receiving location with the screen off so that spoken directions keep working: on Android through a navigation service that shows a persistent notification, on iOS through background location. It stops as soon as the route ends. The app never asks for "always" or all-the-time location access.
- What leaves the device. Coordinates are sent to our routing service to compute and re-compute a plan, and to look up chargers around a point. To answer quickly, our servers cache a computed plan, keyed by its start, destination and vehicle, for up to 15 minutes, and a nearby-chargers lookup, keyed by a position rounded to about 100 metres, for one minute. Neither cache is linked to your account. Map tiles are requested by your device directly from the map providers, which means those providers necessarily see your IP address and the area you are looking at.
- What we do not do. We do not build or store a location history for your account, and we do not use your location for advertising or profiling.
Address search
When you type a destination or address, the text you type and the app language are sent from your device directly to Photon, a geocoding service run by komoot, which returns matching places. Photon sees your IP address and your search text, but not your account or your location. Your recent searches are stored only on your device.
Connected cars and OBD adapters
Linking a car is optional and off unless you set it up.
- Tesla and Volvo. You sign in on the manufacturer's own account screen and approve read-only access. Our server takes part in the sign-in exchange, because it holds FutonEV's credentials with the manufacturer, but it does not store your car tokens. The tokens are kept on your device (in the Keychain on iOS, in the app's private storage on Android) and used only to read the VIN, the car's name, and battery and charge state. We do not read the car's location or mileage.
- Disconnecting. Disconnecting the vehicle in Settings deletes the tokens from your device and stops all reads. It does not withdraw the approval on the manufacturer's side; to do that as well, remove FutonEV from the third-party apps in your Tesla or Volvo account.
- Bluetooth OBD adapters. A paired ELM327 adapter is read locally over Bluetooth, read-only. That data stays on your device and is not sent to us.
Charging networks
Prices, connector details and live availability come from charging-network operators and data aggregators across Europe. Our servers request that data with a location, a map area or a station identifier. We never tell them who you are.
When you arrive at a stop, the app can open that network's own app so you can start and pay for the session. To do this, the app checks whether the network's app is installed on your device, using a fixed list of network apps declared in the app (on iOS, a list of app URL schemes). The result is used on the device to decide what to show, and is not sent to us. On Android you can turn this off in Settings with "Open network app at stops". On iOS you can choose, network by network, whether the app opens automatically.
Payments and subscriptions
FutonEV Pro is optional. On Android it is sold through Google Play billing, on iOS through Apple's App Store in-app purchase. Google or Apple handles the payment; we never see or store your card details. What we receive is the purchase record they provide, such as a purchase token or transaction identifier, the product, the subscription's status and its expiry, and on iOS the store's notifications about renewals, refunds and cancellations. Our server checks these with Google or Apple and attaches the result to your account so Pro unlocks on your devices.
Analytics, diagnostics and integrity
Usage analytics exists only in the Android app. It is on by default, and you can turn it off at any time in Settings under Usage analytics; from then on the app stops sending analytics events. We do not set a user identifier in analytics, so events are not linked to your account, and the advertising identifier is not collected. Analytics events describe actions in the app, not the content of your trips.
Diagnostics and integrity checks are separate from analytics and cannot be disabled in the app, because they are what keeps the app from crashing and keeps our servers from being abused. Both are limited to technical information about the app and the device.
Other device features
- Media controls (Android, optional). If you grant FutonEV notification access, it uses it only to show and control the music or podcast that is playing, from the navigation screen and Android Auto. It does not read or store your notifications, and nothing about your media is sent to us.
- Spoken directions. Guidance is spoken with your device's built-in text-to-speech. Nothing is recorded.
- Updates and reviews (Android). The app uses Google Play's in-app update and in-app review features. Google handles these under its own policy; we do not see your review unless you publish it.
- Fonts (Android). The app may download its typeface through Google Play services' font provider, which fetches it from Google.
- Device backup (Android). If backup is turned on for your Google account, Android may include FutonEV's app data, such as your garage, charging history and connected-car tokens, in your encrypted Google backup and restore it to a new phone. You control this in your device's backup settings.
Who we share data with
We share the minimum necessary with providers that process data for us, under contract:
| Provider | What it does for us |
|---|---|
| Cloudflare | Hosting for this website and our API, caching, and server logs |
| Google Firebase | Usage analytics (Android) and app integrity checks (both platforms) |
| Google Play, Apple | App distribution, in-app purchases and their verification, Sign in with Google (Android) and Sign in with Apple (iOS), in-app updates and reviews, and crash reporting |
| Maileroo | Sending account emails, such as email verification and password reset, to your email address |
| komoot (Photon) | Turning the addresses you type into map positions, requested by your device |
| OpenFreeMap, Mapbox, Apple (MapKit) | Map tiles and map styles, requested by your device. OpenFreeMap serves the standard maps and the navigation map, Mapbox the FutonEV Pro maps, and Apple MapKit the standard map on iOS. The open-source MapLibre library draws the map on your device and sends nothing to anyone. |
| TomTom | Live traffic and guidance for FutonEV Pro routes. Our servers send it the route's waypoints; it does not receive your identity. |
| Open-Meteo | Weather along your route, to refine the battery estimate. Our servers send it a few points along the route, rounded to about one kilometre. |
| Charging-network operators and data aggregators | Charger locations, pricing and live availability, requested by our servers without any information about you |
| Tesla, Volvo | Vehicle and battery information, only for a vehicle you have connected |
| Zendesk | Handling support and privacy requests you send us by email |
Route calculation runs on our own routing server, which receives only the coordinates of the route. We may also disclose data where the law requires it, or to establish or defend a legal claim.
We do not sell your personal data, we do not share it with data brokers, and we do not use it for advertising or ad targeting.
International transfers
Some of the providers above, including Google, Apple, Cloudflare, Mapbox, Maileroo, TomTom and Zendesk, may process data outside the European Economic Area, in particular in the United States. Where that happens, the transfer relies on appropriate safeguards, normally the European Commission's Standard Contractual Clauses together with the provider's certification under the EU-US Data Privacy Framework where they hold one. You can ask us for details of the safeguards that apply to a given provider.
How long we keep data
- Account data, including your garage and settings, is kept while your account exists and deleted when you delete the account.
- Sessions expire 60 days after last use, or earlier when you sign out.
- Routing requests are processed to return a plan and cached for at most 15 minutes. They are not stored against your account as a travel history.
- Charging history and recent searches live only on your device, until you delete them or uninstall the app.
- Connected-car tokens live only on your device, until you disconnect the car or uninstall the app.
- Analytics is retained by Google under Firebase's retention settings, and is not linked to your account.
- Diagnostics are retained by Google Play and Apple under their own policies.
- Server logs kept by Cloudflare, which include IP addresses, are kept for a short period to run and protect the service.
- Purchase records are kept for as long as accounting and tax law requires, which in France is up to ten years. When you delete your account, the App Store subscription records we must keep are detached from it.
Security
All traffic between the app and our servers uses HTTPS. Passwords are stored only as salted hashes, and session tokens only in hashed form. On your device, connected-car tokens are kept in the iOS Keychain or in Android's app-private storage. Access to production systems is restricted to the people who need it. No system is perfectly secure, but if a breach ever affects your data we will notify the supervisory authority, and you, as the GDPR requires.
Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you;
- have inaccurate data corrected;
- have your data erased;
- restrict or object to certain processing, including processing based on our legitimate interests, such as analytics;
- receive your data in a portable, machine-readable format;
- withdraw consent at any time, without affecting processing carried out before you withdrew it.
To exercise any of these, email support@clqinc.zendesk.com from the address on your account. We answer within one month. There is no charge unless a request is manifestly unfounded or excessive.
If you think we have handled your data badly, you can complain to your local data protection authority. Ours is the French CNIL, 3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, www.cnil.fr.
Deleting your account
You can delete your FutonEV account at any time in the app, under Settings, Account, Delete account. It is deleted immediately from our servers, with its sign-in details, sessions, profile, garage and settings, and the link to any Google Play or App Store subscription. If you used Sign in with Apple, we also ask Apple to revoke FutonEV's access. Step-by-step instructions are on the account deletion page.
Deleting the account does not cancel a Google Play or App Store subscription, because the store bills it, not us. Cancel it in the store first.
If you no longer have the app, email support@clqinc.zendesk.com from your account address with the subject "Delete my account", and we delete it within 30 days. Records we are legally required to keep, such as purchase records, are retained for the period the law sets and then deleted.
Data held only on your device, such as charging history, recent searches, your local garage and connected-car tokens, is not affected by deleting the account; it goes when you uninstall the app or clear its data. Removing the app on its own does not delete your account, since the account lives on our servers.
Your choices in the app
- Analytics (Android). Settings, then Usage analytics, then switch it off.
- Location. Controlled by your device permissions. FutonEV works with a start address typed by hand if you would rather not grant it.
- Connected vehicles. Disconnect a linked Tesla or Volvo in Settings to stop all reads, and remove FutonEV in your manufacturer account to withdraw its approval too.
- Charging-network apps. On Android, turn off "Open network app at stops". On iOS, choose per network whether its app opens automatically.
- Media controls (Android). Withdraw FutonEV's notification access in your device settings at any time.
- No account. Route planning, the charger map and the garage all work without signing in.
Children
FutonEV is not directed to children under 16 and we do not knowingly collect their data. If you believe a child has given us personal data, write to us and we will delete it.
This website
futonev.app is a static site. It sets no cookies, runs no analytics and embeds no third-party scripts or fonts. Cloudflare, which hosts it, keeps standard server logs including IP addresses for a short period to serve the site and protect it from attack.
Changes to this policy
We update this policy as the app changes. The date at the top always reflects the current version. If a change materially affects how we use your data, we will tell you in the app before it takes effect.
Contact
Questions, requests or complaints: support@clqinc.zendesk.com, or write to clq inc., 47 rue Vivienne, 75002 Paris, France.
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